Let's Connect
Have a project in mind? We're here to help. Reach out to our team for inquiries about our services, partnerships, or career opportunities across Ethiopia.
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Instant messaging with our team
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Headquarters & regional offices
Piassa, 05 main road, Hawassa, EthiopiaGet In Touch
Contact Information
Choose your preferred way to get in touch. We'll get back to you as soon as possible.
Headquarters
Piassa, Main road, Hawassa, Ethiopia
Phone Numbers
Main: +251 901 115 599
Support: +25190115599
Sales: +251 911 5599
Email Addresses
General: info@merkatomarket.com
Support: info@merkatomarket.com
Sales: info@merkatomarket.com
Business Hours
Monday - Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:30 PM
Sunday: Closed
Our Offices
Addis Ababa, Ethiopia
Bole Road, Near Diredawa Bank, Bole Sub-city, Woreda 03
Frequently Asked Questions
How quickly do you respond to inquiries?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling our support line for immediate assistance.
Do you offer support outside business hours?
Yes, we provide 24/7 emergency support for critical issues. Our standard support is available during business hours, but our team is always ready to assist with urgent matters.
Can I schedule a consultation before committing?
Absolutely! We offer free initial consultations to discuss your needs and how our solutions can help. Use the contact form to schedule an appointment.
What information should I provide when contacting support?
Please include your account details (if applicable), a clear description of the issue, steps to reproduce the problem, and any error messages you've encountered.
Do you have offices in other Ethiopian cities?
Yes, we have offices in Addis Ababa, Bahir Dar, Dire Dawa, Gondar, Hawassa, Adama, and Jimma. We're planning to expand to more cities soon. Contact us to find a representative near you.
How do I report a security vulnerability?
Please email security@betsoftnets.com.et with details of the vulnerability. We take security seriously and will respond promptly to responsible disclosures.